Avaya and LivePerson Partner to Enhance Customer Experience with Digital, Voice, and AI Technologies
In the ever-evolving world of customer experience and communication technology, partnerships between industry leaders are crucial for driving innovation and delivering exceptional results. The recent announcement of a partnership between Avaya and LivePerson is a game-changer for enterprises looking to enhance their digital, voice, and AI capabilities.
This collaboration allows Avaya customers to seamlessly integrate LivePerson’s Conversational Cloud platform into their contact center operations, regardless of whether they are on-premises, in the cloud, or in a hybrid environment. By leveraging a unified, omnichannel suite, businesses can create more connected and personalized customer experiences, ultimately driving digital transformation and operational efficiency.
Josh Mueller, CMO and General Manager of Hardware at Avaya, emphasized the importance of this partnership in enabling enterprises to leverage analytics, digital channels, automation, and AI to deliver better outcomes for customers. By bringing market-leading digital and AI capabilities into existing operations, Avaya and LivePerson are providing innovation without disruption to their customers and partners.
The introduction of two new offerings, Advanced Digital Capabilities and Unified Insights Capabilities, further enhances the value proposition for Avaya customers. The Advanced Digital Capabilities offering includes a wide range of digital channels augmented with LivePerson’s AI and messaging solutions, as well as support for third-party channels and large language models. On the other hand, the Unified Insights Capabilities enable businesses to collect and analyze customer data from every communication channel, driving improvements in business processes and strategy.
John Sabino, CEO of LivePerson, highlighted the significance of this partnership in providing businesses with easier access to cloud contact center capabilities and accelerating the ROI of digital transformation and AI. The joint solution will be showcased at Avaya ENGAGE and LivePerson’s virtual product launch event, ‘Spark’, offering further insights into the benefits of this collaboration.
Overall, the partnership between Avaya and LivePerson represents a significant step forward in the evolution of customer experience and communication technology. By combining their expertise and capabilities, these two industry leaders are empowering enterprises to deliver exceptional customer experiences and drive business success in the digital age.
