Five9 Signs Largest Deal Ever with Fortune 50 Company and Prominent US Bank

Five9, a leading provider of cloud contact center software, has recently announced its largest deal ever with a Fortune 50 company and a prominent US bank. This deal is expected to generate over $50 million in annual recurring revenue for Five9 over the course of several years. The CEO of Five9, Mike Burkland, expressed his excitement about this win during an earnings call, highlighting the company’s success with other major clients in the past.

The Fortune 50 company and bank were in search of a provider with a global footprint to deliver an innovative, secure, and scalable CCaaS solution. After evaluating various options, they chose Five9 for its Aceyus platform, omnichannel offering, intelligent virtual agents, and workforce engagement management suite. Additionally, the bank will benefit from integrations with over two dozen CRM platforms, including Salesforce and ServiceNow.

The success of this megadeal can be attributed to Five9’s focus on delivering business outcomes, its hands-on sales approach, and its strong partnerships within the CX ecosystem. The company’s AI strategy, which combines leading AI engines with unique customer data, played a significant role in securing the deal. In fact, Five9’s AI and automation bookings grew 15 times year-over-year in the first quarter, contributing to a record bookings quarter.

Overall, Five9 had a successful quarter, with revenues reaching $247 million and a 13% year-over-year growth. The company exceeded its guidance and credited its strong relationships with CRM leader Salesforce and BT for its success. The partnership with Salesforce has elevated Five9 to summit status, providing early access to releases and APIs. Additionally, the reciprocal arrangement with BT has been instrumental in expanding Five9’s business globally.

In conclusion, Five9’s recent megadeal with a Fortune 50 company and a prominent US bank showcases the company’s commitment to delivering innovative solutions and driving business outcomes for its clients. With a focus on AI, strong partnerships, and a customer-centric approach, Five9 continues to solidify its position as a leader in the cloud contact center software industry.