Cisco Announces New Webex Cloud Customer Experience Solutions for Enhanced Customer Interactions
Are you looking to enhance your customer experience and empower your customer-facing employees? Cisco has just announced new offerings within its Webex cloud customer experience solutions that can help you do just that.
In today’s competitive business landscape, providing exceptional customer service is crucial. Cisco’s Webex Customer Experience Essentials is a turnkey solution designed to empower customer-facing employees outside the contact center. This solution offers core agent and supervisor functionality, analytics, and reporting at a lower price point, making it accessible to organizations of all sizes.
Additionally, Cisco is introducing new innovations in the Cisco AI Assistant for Webex Contact Center. This AI-powered assistant provides valuable capabilities such as conversation summaries for dropped calls, agent burnout detection, and automatically generated customer satisfaction scores. Early feedback from customers using AI Assistant has shown significant improvements in handling customer inquiries and satisfaction scores.
One customer, First Horizon Bank, has already seen positive results from using Cisco AI Assistant. By leveraging call drop summaries, they have been able to improve customer experience and agent engagement. This is just one example of how Cisco’s solutions are making a real impact on businesses.
Furthermore, Cisco is also announcing core quality management features and deeper integrations with leading CRM providers as part of its Webex Contact Center license. These integrations with Salesforce, Microsoft Dynamics 365, and ServiceNow will streamline workflows and improve overall efficiency for agents.
If you’re interested in learning more about Cisco’s Webex Contact Center and the latest announcements, you can visit their website for more information. With Cisco’s innovative solutions, you can transform your customer experience and empower your employees to deliver exceptional service.
