Sprinklr Introduces New Conversational AI Offering: Sprinklr Digital Twin

Sprinklr, a leading customer experience management platform, has recently announced the launch of Sprinklr Digital Twin, a new conversational AI offering that is set to revolutionize the way businesses interact with their customers. This innovative platform allows organizations to create AI “twins” for different departments within their organization, such as service, sales, and marketing, to automate customer conversations and assist employees in their daily tasks.

What sets Sprinklr Digital Twin apart from other conversational AI platforms is its ability to collaborate across departments and channels. These twins can interact with customers on various platforms, from traditional contact center channels to internal communication platforms like Microsoft Teams and Slack. This omnichannel approach ensures a seamless and consistent customer experience across all touchpoints.

One of the key features of Sprinklr Digital Twin is its persona creation capability, which allows departments to develop a unique personality for their twin that reflects the brand. This human-like experience is made possible through the use of Generative AI (GenAI), which enables businesses to create and optimize prompts to reduce biases and provide a more personalized experience for customers.

In addition to Sprinklr Digital Twin, the platform has also introduced Sprinklr Surveys, an AI-assisted survey builder that helps businesses create and distribute surveys in seconds. This tool integrates with the broader Sprinklr suite to analyze feedback and provide actionable insights for various teams. By combining structured and unstructured data, Sprinklr Surveys helps organizations close the loop on the feedback process and make informed decisions based on customer feedback.

Furthermore, Sprinklr has released several other innovative solutions, including a Crisis Management Solution App, Sprinklr VoiceConnect for high-quality voice interactions, Project Management & Collaboration for enhanced coordination, and Self-Serve in Sprinklr Social for in-app billing. These new offerings demonstrate Sprinklr’s commitment to providing comprehensive customer experience solutions that empower businesses to deliver exceptional service and drive meaningful interactions with their customers.

Overall, Sprinklr’s latest innovations showcase the company’s dedication to helping businesses leverage the power of AI and data to enhance customer engagement and drive business growth. With Sprinklr Digital Twin and other new offerings, organizations can streamline their operations, improve customer satisfaction, and stay ahead of the competition in today’s rapidly evolving digital landscape.