Korean Air Partners with Amazon Web Services to Develop AI Contact Center Platform for Enhanced Customer Experience

Korean Air is taking customer service to new heights with their partnership with Amazon Web Services (AWS) to develop an AI Contact Center platform. This innovative platform will revolutionize the way customers interact with the airline, providing a more personalized and efficient experience.

The AI Contact Center (AICC) platform will utilize AI technologies to power voice bots and chatbots, allowing customers to get quick and accurate answers to their inquiries. By incorporating AI into their customer service operations, Korean Air will be able to offer a level of service that goes beyond traditional call center support.

Kenneth Chang, Chief Marketing Officer of Korean Air, highlighted the importance of providing personalized experiences and resolving issues quickly to build and maintain customer trust. The partnership with AWS will enable Korean Air to leverage advanced AI technologies to enhance the overall customer experience.

In addition to improving customer interactions, Korean Air also aims to streamline their call center operations by consolidating their infrastructure into a single AWS Cloud platform. This move will not only improve operational efficiency but also pave the way for the integration of Machine Learning and Generative AI technologies in the future.

With the implementation of the AI Contact Center platform, Korean Air is poised to set a new standard for customer service in the airline industry. By embracing innovative technologies and partnering with industry leaders like AWS, Korean Air is demonstrating their commitment to providing exceptional service to their customers.