Awesome CX by Transcom Announces Strategic Partnership with Netomi AI to Revolutionize Customer Experience Industry
The Future of Customer Experience: Awesome CX Partners with Netomi AI
In a groundbreaking move that is set to revolutionize the customer experience industry, Awesome CX by Transcom has announced a strategic partnership with Netomi AI. This partnership aims to unleash the power of Generative AI at scale, transforming the way businesses engage with their customers.
At the core of this partnership are Awesome CX’s global customers, which include a mix of innovative scale-ups and globally recognized enterprise brands. With over 300,000 customer support agents collectively, this dynamic collaboration sets a new standard in customer experience excellence.
Netomi AI, led by Founder and CEO Puneet Mehta, is thrilled to join forces with Awesome CX. Mehta believes that AI has the potential to redefine knowledge work and transform customer support into a seamless and efficient process. By empowering agents with field-proven AI tools, businesses can offer a level of service that was once thought impossible.
Jim Mitchell, Chief Growth Officer at Awesome CX, attributes their success to their commitment to an inclusive culture rooted in wellness and fun. By integrating AI solutions, Awesome CX aims to empower their agents with tools that assist and empower them, ultimately setting a new standard in customer satisfaction and agent attrition rates.
Netomi AI emerged as the ideal partner for Awesome CX due to their singular focus on the CX industry, commitment to security and brand safety, and a versatile range of AI applications tailored for CX. With investments from industry luminaries like Jeffrey Katzenberg from WndrCo, Netomi AI has the experience and technology to drive the organization forward.
Justin Wexler from WndrCo shared his belief that Netomi’s AI technology will empower brands to provide excellent, personalized customer service at scale. With Awesome CX’s deep domain expertise and global reach, this partnership is poised to deliver a significantly better customer experience for millions of consumers worldwide.
By proactively integrating AI solutions, Awesome CX is empowering their teams to be at the forefront of the AI revolution. This partnership marks a significant milestone in reshaping the future of customer experience, granting CX agents the superpower to consistently provide exceptional service to valued customers.
In conclusion, the partnership between Awesome CX and Netomi AI represents a significant step forward in the evolution of customer experience. By equipping agents with cutting-edge AI tools, businesses can forge genuine and meaningful relationships with customers, improve resolution time, and enhance customer satisfaction. Together, they are positioned to set a new gold standard in customer experience excellence.
