Kore.ai Launches GenAI-Powered Conversational IVR for Genesys Cloud CX Platform
Are you looking to enhance your customer experience and streamline your customer interactions? Look no further than Kore.ai’s latest innovation – the GenAI-powered conversational IVR for the Genesys Cloud CX platform.
This cutting-edge “Voice Gateway” solution is designed to detect customer intent before automating queries or seamlessly transferring customers to live agents. By gathering information upfront, the conversational IVR ensures a smooth and personalized interaction for every customer.
What sets this solution apart is its integration with the Genesys AppFoundry, a marketplace of solutions aimed at improving customer and employee experiences. With easy access to the Voice Gateway application, businesses can quickly deploy this technology and start reaping the benefits.
Raj Koneru, CEO and Founder of Kore.ai, emphasized the importance of delivering outstanding customer experiences through this partnership with Genesys. The Voice Gateway, powered by generative AI and conversational AI, offers a unique opportunity for brands to differentiate themselves in the market and improve their competitive standing.
With features like routing conversations to voice and digital channels, 24/7 customer query support, and personalized self-service options, the Voice Gateway is a game-changer in the customer experience landscape. And with Kore.ai’s latest GenAI capabilities, including auto-generating bot flows and building bot personas, businesses can take their customer interactions to the next level.
Kore.ai’s commitment to innovation and pushing the boundaries of generative and conversational AI has earned them leader status in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms. Similarly, Genesys has been recognized in the Gartner Magic Quadrant for CCaaS, making the integration of these two platforms a rare and significant opportunity for businesses.
In addition to their partnership with Genesys, Kore.ai has also made waves in the customer experience arena by building virtual assistants for the Zoom Contact Center. This further solidifies their position as a leader in the industry and highlights their dedication to providing top-notch customer experiences.
Overall, the Voice Gateway solution represents a unique opportunity for businesses to leverage the power of AI technology and enhance their customer interactions. With Kore.ai and Genesys leading the way, businesses can stay ahead of the curve and deliver exceptional customer experiences.
