Oracle Announces New AI Capabilities in Oracle Cloud CX to Enhance Customer Satisfaction and Accelerate Deal Cycles
Are you looking to enhance your customer satisfaction, increase productivity, and accelerate deal cycles? Look no further than the new artificial intelligence (AI) capabilities in Oracle Cloud CX. Oracle recently announced the addition of new AI features within Oracle Fusion Cloud Customer Experience (CX) to help marketers, sellers, and service agents streamline their processes and drive more sales faster.
According to Katrina Gosek, vice president of product strategy at Oracle Cloud CX, AI technology is continuously proving its ability to enhance user experiences across customer service, sales, and marketing. The new AI capabilities embedded within Oracle Cloud CX aim to automate time-consuming tasks, allowing front office professionals to target, engage, and serve buyers more effectively.
Built on Oracle Cloud Infrastructure (OCI) and leveraging its leading AI services, Oracle supports over 50 generative AI use cases within Oracle Fusion Cloud Applications Suite. These AI capabilities are designed to respect customers’ enterprise data, privacy, and security, ensuring that customer data is not shared with external providers or other customers.
The new AI capabilities in Oracle Cloud CX include features such as Gen AI Assisted Answer Generation, Assisted Scheduling for Field Service, Opportunity Identification, Gen AI Assisted Authoring for Marketing and Sales, and Seller Engagement Recommendations. These features aim to help service agents reduce workloads, optimize field service schedules, identify potential opportunities, create compelling marketing and sales content, and increase buyer engagement.
Aly Pinder, research vice president at IDC, highlights the importance of automating parts of service to free up time for more complex tasks that require human intervention. The latest updates to Oracle Service exemplify how AI and machine learning models can improve customer experiences and enhance service worker productivity.
Oracle Cloud CX, part of Oracle Fusion Applications, helps organizations connect data and workflows across marketing, sales, and service to make every customer interaction count. To learn more about how Oracle Cloud CX can benefit your organization and improve the customer experience, visit oracle.com/cx.
In conclusion, Oracle’s new AI capabilities in Oracle Cloud CX offer a range of features to help organizations improve customer satisfaction, increase productivity, and accelerate deal cycles. By leveraging AI technology, organizations can automate tasks, target buyers more effectively, and drive more sales faster. Visit oracle.com to learn more about Oracle Cloud CX and how it can benefit your business.
