Talkdesk Partners with Cognizant to Enhance Industry Experience Clouds for Enterprises Worldwide

Talkdesk, a leading provider of cloud-based contact center solutions, has recently announced an exciting new partnership with Cognizant, a global consulting and technology services company. This collaboration aims to bring Talkdesk’s Industry Experience Clouds to enterprises worldwide, offering enhanced support services and access to Cognizant’s CX consulting expertise.

The Industry Experience Clouds provided by Talkdesk cater to various industries such as banking, insurance, healthcare, retail, and government agencies. These clouds offer a range of solutions including omnichannel contact center as a service (CCaaS), self-service options, CX analytics, workforce engagement management, and employee collaboration tools. What sets these Industry Experience Clouds apart is the incorporation of industry-specific data and AI capabilities, tailored to each sector’s unique needs.

One of the key highlights of this partnership is the integration of generative AI (GenAI) into service operations, allowing businesses to unlock hidden opportunities in customer experience. This advanced AI technology, combined with Cognizant’s expertise in digital transformation, promises to revolutionize how enterprises approach customer service and operational efficiency.

Sandra Notardonato, SVP of Alliances and Partnerships at Cognizant, emphasized the importance of incorporating Talkdesk’s AI solutions into their offerings to drive personalized and intelligent service. By leveraging Talkdesk’s CCaaS and AI capabilities, Cognizant aims to enhance brand recognition in the CX space and deliver exceptional customer experiences.

Furthermore, industry-specific innovations like the Talkdesk Autopilot, powered by GenAI, showcase the potential for personalized and efficient self-service journeys in sectors like banking, healthcare, and retail. This innovative solution demonstrates Talkdesk’s commitment to driving industry-specific AI advancements and enhancing customer interactions.

Overall, the partnership between Talkdesk and Cognizant signifies a significant step towards accelerating CX innovation and transforming contact centers globally. By combining cutting-edge AI technologies with industry expertise, both companies are poised to deliver unparalleled value to their customers and drive meaningful business outcomes.