TTEC Digital Unveils New Offering to Enhance Contact Center Intelligence with AWS AI Technology
Are you looking to enhance your organization’s customer experience without breaking the bank? Look no further than TTEC Digital’s latest offering, Contact Center Intelligence powered by AWS. This innovative solution allows businesses to seamlessly integrate AI and machine learning capabilities into their existing contact center infrastructure, without the need for costly technology replacements or major upgrades.
According to CX research firm Metrigy, many organizations are under pressure to improve end-customer resolution and agent productivity through automation. However, these capabilities are often not available in legacy on-premises systems without significant investments. TTEC Digital’s Contact Center Intelligence bridges this gap by leveraging AWS’s AI/ML technology, such as natural language understanding, sentiment analysis, and transcription, to enhance every aspect of the contact center.
With Contact Center Intelligence, end customers can drive self-service resolution through intelligent IVRs, while agents benefit from automation of tasks like notetaking. Supervisors gain real-time insights from customer interactions, including sentiment analysis, and contact center managers can access detailed trends through post-call analytics.
“TTEC Digital has a long, successful history of integrating AI technology from AWS into our customer solutions,” said Christian Wagner, global AWS vice president at TTEC Digital. “Contact Center Intelligence brings world-class technology from Amazon and makes it accessible to all organizations, regardless of where they are in their contact center journey.”
By utilizing AWS AI/ML services like Amazon Chime SDK, Amazon Comprehend, Amazon Transcribe, and more, TTEC Digital has orchestrated over 500 AWS CX engagements with a team of dedicated professionals. To learn more about TTEC Digital’s AWS solutions, visit their website at https://ttecdigital.com/partners/aws.
In conclusion, TTEC Digital’s Contact Center Intelligence powered by AWS offers a cost-effective and efficient way for organizations to enhance their customer experience through AI and machine learning technology. With a focus on improving customer satisfaction and agent productivity, this innovative solution is a game-changer for businesses looking to stay ahead in the competitive CX landscape.
