Zendesk Launches Global Venture Fund to Support AI Startups in Customer Experience

Are you a startup looking to revolutionize customer and employee experiences using AI technology? If so, you’re in luck! US cloud-based customer service platform Zendesk has just launched a global venture fund to support startups like yours.

The fund, announced on June 20th, will focus on investing in software companies that use AI to enhance customer experience and operational efficiency. Two of the first companies to receive investments from Zendesk’s venture fund are PolyAI and unitQ, both of which are leveraging AI to improve CX.

PolyAI, a developer of advanced conversational voice assistants, is helping businesses provide more personalized and efficient customer experiences. By allowing users to easily track orders and receive delivery updates, PolyAI is not only increasing revenue for its customers but also reducing the time spent by employees on calls and inquiries.

The partnership between Zendesk and PolyAI will further enhance PolyAI’s ability to deliver authentic and high-quality interactions over the phone. This collaboration will address the market’s growing demand for more proficient and personalized customer experiences.

In addition to financial support, startups that receive investments from Zendesk’s venture fund will also gain access to a network of CX and AI experts, as well as industry mentors. This will open doors to top-tier talent and industry networks, providing startups with the resources they need to succeed in the competitive AI and CX space.

If you’re a startup looking to make a mark in the AI-driven customer experience industry, Zendesk’s venture fund could be the boost you need to take your business to the next level. Stay tuned for more updates on how Zendesk is supporting innovative startups in the AI space.