Maximizing the Impact of Generative AI in Knowledge Management: The Human Element
In the world of business, the saying “you get out of something what you put in” holds true in many aspects. Effort equals return, and this is especially evident in the realm of generative AI. While this technology may seem fully automated, the quality of input from humans can have a critical impact on outcomes.
Generative AI has the potential to revolutionize knowledge management in businesses, particularly in areas like the contact center where efficient customer communication is key. The key component of any knowledge program is the content itself, and generative AI can assist knowledge authors in creating and updating content effectively.
Upland Software, a leading global enterprise software provider, has recently launched an AI Knowledge Assistant that helps users maximize the impact of generative AI in their knowledge management processes. This tool enables standardization of structure and flow, bringing cohesion to organizations’ knowledge bases.
One of the challenges businesses face is empowering content creators to maintain knowledge effectively. Upland’s Knowledge Assistant software addresses this issue by helping knowledge authors write in different voices for different audiences, ensuring consistency and effectiveness in knowledge creation.
Looking ahead, Upland is planning to expand the use of generative AI to other business-critical applications such as CRM platforms and Office 365 environments. While the technology continues to evolve, the human element remains crucial in monitoring and vetting content generated by AI to ensure it aligns with brand standards and objectives.
Ultimately, the success of generative AI in knowledge management depends on the input and collaboration between humans and technology. By partnering with the right technology provider like Upland, businesses can leverage the power of generative AI to enhance their knowledge management processes and drive better outcomes. To learn more about how Upland can help your business harness the power of generative AI, visit their website.
