TTEC and Bright Announce Strategic Alliance to Enhance Contact Center Associate Performance and Engagement
In the fast-paced world of customer experience and AI technology, staying ahead of the curve is essential. That’s why the recent strategic alliance between TTEC Holdings, Inc. and Bright Software, Inc. is making waves in the industry. By combining TTEC’s award-winning RealSkill curriculum development and learning methodology with Bright’s cutting-edge AI-enhanced immersive learning technology, the two companies are poised to revolutionize contact center associate performance and engagement.
TTEC, a global leader in CX and AI technology, has long been at the forefront of AI-enhanced learning solutions. With their RealSkill methodology, they have helped countless organizations improve their training programs and boost employee performance. Now, by partnering with Bright, a leader in AI-powered immersive learning technology, TTEC is taking their offerings to the next level.
The joint solution developed by TTEC and Bright aims to accelerate associate speed to proficiency, enhance performance, and increase engagement and retention. By leveraging TTEC’s expertise in learning and development with Bright’s AI-powered delivery platform, the alliance is creating customized learning experiences tailored to each individual’s unique needs. This personalized approach ensures that associates acquire and master new skills more effectively, ultimately leading to improved outcomes for both employees and customers.
According to Thomas Monaghan, senior vice president of TTEC Engage, “In a rapidly evolving digital landscape, the demand for personalized, interactive, and effective learning solutions has surged. Our collaboration with Bright enhances TTEC’s established managed services offering, providing clients with a blended solution that drives engagement, retention, and performance.”
Rob Wright, founder and CEO of Bright, echoed this sentiment, stating, “TTEC has been designing and delivering AI conversation simulations for Fortune 500 companies for years. The fact that our customers are getting overnight access to a bench of over 100 experienced simulation designers is a major benefit.”
Bright’s immersive learning platform is already helping Fortune 500 brands across various industries transform their organizations through realistic simulation and AI-powered coaching. By partnering with TTEC, Bright is able to scale their capabilities and support a growing global customer base with highly qualified domain experts in every relevant language, region, and time zone.
Overall, the strategic alliance between TTEC and Bright represents a significant step forward in the world of AI-enhanced learning solutions. By combining their respective strengths, these two industry leaders are poised to drive innovation, improve performance, and deliver exceptional customer experiences for years to come.
