Exploring the Future of Customer Experience: CX Trends and Updates Series Launching July 1
Are you tired of the same old customer experiences? Do IVRs and bots still leave you feeling frustrated and unheard? It’s time for a change, and the CX Trends and Updates series is here to deliver just that.
In a world filled with tech convergence and AI, the customer experience space is ripe for innovation. However, as a customer, you may not have seen much improvement in your interactions with companies. IVRs are still clunky, bots struggle with anything beyond basic questions, and sometimes a phone call is the only way to resolve a major issue.
But fear not, because the CX Trends and Updates series is here to bridge the gap between rising expectations and current customer experiences. Starting on Monday, July 1, at 2pm, this series will bring you insightful conversations with customer experience thought leaders and tech innovators.
What can you expect from the CX Trends series? We’ve handpicked 15 of the hottest topics in the CX space and invited specialist speakers to share their insights on how these topics are shaping the future of customer experience. From CRM trends to virtual agents and generative AI, these thought-provoking videos will give you a glimpse into the customer experiences of tomorrow.
And in the CX Updates series, you’ll hear from industry giants and disruptors alike as they share their latest innovations and insights. From Five9’s GenAI strategy to UJET’s futuristic approach to AI in CX, these stories will keep you on the cutting edge of customer experience news.
With 32 videos to share across the CX Trends and Updates series, there’s something for every customer experience enthusiast. Whether you’re a customer service director, CRM manager, data analyst, or any other critical CX stakeholder, we’ve got you covered.
Don’t miss out on this opportunity to stay ahead of the curve in customer experience. Tune into CX Today on Monday and be sure to sign up to have all the Trends and Updates delivered straight to your inbox. The future of customer experience is here, and it’s time to embrace it.
