NICE Announces 2024 International CX Excellence Award Winners
The 2024 International CX Excellence Award winners have set a new standard for customer experience innovation. These organizations have truly revolutionized the way they interact with their consumers through cloud, digital, and AI solutions. Let’s take a closer look at some of the winners and the categories they excelled in.
First up, we have Harrods UK, the winner of the AI Trailblazer award. Harrods UK has shown how AI can create real business value for both their consumers and employees by leveraging Enlighten’s purpose-built AI for CX. This award highlights the transformative potential of AI in delivering exceptional customer experiences.
Next, the Alzheimer’s Society took home the Digital Innovation award for their use of the latest digital and AI technology to provide personalized care to their customers. This recognition showcases the power of digital transformation in enhancing customer interactions.
Maxicare Philippines and ScS were recognized for Outstanding Cloud Realization, demonstrating how consolidating CX operations onto CXone’s platform can improve efficiency and unify experiences across channels. This award celebrates organizations that leverage cloud technology to enhance customer experiences.
Nespresso and BT were honored with the Outstanding Customer Experience award for their use of digital and AI solutions to deliver efficient, personalized interactions tailored to customer preferences. These organizations have gone above and beyond to provide exceptional customer experiences.
Lastly, Carnival UK received the Outstanding Employee Engagement award for their commitment to empowering employees through AI for CX. By augmenting employee work, Carnival UK enables their employees to work smarter and faster, ultimately improving the overall customer experience.
These award-winning organizations are leading the way in CX innovation, setting a high bar for customer experience excellence. Their dedication to transforming customer and employee experiences is truly inspiring. Congratulations to all the winners of the 2024 International CX Excellence Awards!
