Uniphore Enhances X Platform with New Innovations for Customer and Employee Experiences
Uniphore, a leading provider of AI solutions, has recently unveiled a series of new innovations to its X Platform, aimed at enhancing customer and employee experiences. These innovations are centered around the integration of real-time AI that can process multiple modes of data across an enterprise-grade platform.
One of the key features of Uniphore’s X Platform is its multimodal architecture, which allows for the seamless integration of new generative AI, knowledge AI, and emotion AI solutions. These solutions leverage data from voice, video, and text in real-time, enabling enterprises to unlock new use cases such as contextual responses while maintaining complete control over data privacy and security.
Umesh Sachdev, Co-founder and CEO of Uniphore, emphasized the importance of robust AI solutions for global enterprises looking to drive better customer and employee experiences. Uniphore’s comprehensive suite of AI solutions, including Knowledge AI, Emotion AI, and Generative AI, sets it apart from other vendors who rely solely on text-based models.
The X Platform innovations include U Assist, a manager application that helps improve agent performance in real-time, U-Self Serve with enhanced digital channel support through WhatsApp, and Q for Sales for improved meeting summarization using generative AI and emotion AI. Additionally, U-Capture offers a cloud-enabled voice and screen recording solution for companies to stream and record conversations in the cloud.
Industry expert Dan Miller from Opus Research commended Uniphore’s updated offerings, highlighting the benefits of leveraging Enterprise AI to empower customers, managers, and employees while mitigating risks associated with AI solutions.
In recent partnerships, Uniphore has joined forces with Avaya to expand its presence in the Middle East and Africa and acquired Red Box to enhance its conversational data capabilities. These strategic moves further solidify Uniphore’s position as a leader in AI solutions for enterprises.
Overall, Uniphore’s latest innovations demonstrate its commitment to delivering cutting-edge AI solutions that drive business outcomes and elevate customer experiences. With a focus on real-time AI processing and multimodal data integration, Uniphore continues to push the boundaries of what is possible in the world of enterprise AI.
