Five9 Introduces ‘Five9 OneStudent’ Cloud-Based Contact Centre Solution for Higher Education Institutions
Are you a higher education institution looking to improve student engagement and streamline your contact centre operations? Look no further than Five9’s latest innovation – Five9 OneStudent. This cloud-based contact centre solution is designed to revolutionize the way universities and colleges interact with their students, offering a wide range of communication channels and cutting-edge technologies.
One of the key features of Five9 OneStudent is its ability to enable students to communicate with their education centres through voice, SMS, chat, social media, video, and more. This multi-channel approach ensures that students can reach out in the way that is most convenient for them, ultimately improving their overall experience.
In addition to enhancing student engagement, OneStudent also brings greater agility and scalability to contact centres. By moving operations to the cloud, institutions can offload maintenance and upkeep to a cloud provider, freeing up IT departments to focus on more strategic initiatives. The cloud also opens up access to new technologies, such as artificial intelligence, which can be used to improve advisor productivity and student engagement.
Jeff Woodland, director of industry marketing at Five9, highlighted the need for more efficient contact centre solutions in higher education, noting that student expectations have shifted and attention spans are brief. Legacy systems and departmental rivalries over IT budget dollars can hinder progress, but Five9 OneStudent offers a solution to these challenges.
The products included in the OneStudent solution cover a wide range of functionalities, including omnichannel routing, intelligent virtual agents, outbound dialler options, AI assistance, workflow automation, workforce optimization, quality management, pre-built integrations, SDKs, and APIs. This comprehensive suite of solutions is designed to connect agents to customers through their preferred channels, empower managers with performance insights, and drive better business outcomes.
Five9’s Intelligent CX Platform has already been adopted by over 2,500 organizations worldwide, with more than 1,400 partners. The recent partnership with TELUS International further demonstrates the company’s commitment to innovation and customer engagement, offering advanced omnichannel support, intelligent routing capabilities, and actionable customer insights.
If you’re looking to revolutionize the way your institution engages with students and improve overall contact centre efficiency, consider implementing Five9 OneStudent. With its cutting-edge technologies and comprehensive suite of solutions, you can take your student engagement to the next level.
