Verizon’s Customer Experience Revamp: A Focus on AI and Efficiency

Overall, Verizon is making significant strides in improving its customer experience by bringing all its CX teams together under one department, led by Brian Higgins. With a focus on removing customer pain points, improving the digital sales channel, and increasing customer awareness of services, Verizon is aiming to make customer experience a key differentiator for the company.

Additionally, Verizon is leveraging AI to streamline its customer service operations, making it easier for customer care specialists to access relevant information quickly and provide a more personalized experience to customers. With a focus on efficiency and accuracy, Verizon is working towards delivering a seamless and efficient customer experience.

As Verizon continues to invest in its customer experience revamp, customers can expect to see improvements in the way they interact with the company, making their overall experience more enjoyable and hassle-free. With Brian Higgins at the helm, Verizon is poised to set new standards for customer experience in the telecommunications industry.