Exciting CX Updates: New Releases and Integrations from Five9, NICE, Oracle, Webex, and Calabrio
Are you ready to revolutionize your customer experience (CX) strategy? This past week has been buzzing with exciting new releases and integrations from top industry players like Five9, NICE, Oracle, Webex, and Calabrio. Let’s dive into some of the highlights from the latest news stories in the world of CX.
Five9, a leading CX platform provider, has unveiled its new AI Knowledge solution as part of its Genius AI suite. Powered by generative AI (GenAI), this tool aims to address one of the biggest challenges in customer experience – delivering quick and accurate responses to customer inquiries. By leveraging contextual data from various knowledge sources, the AI Knowledge solution can provide personalized answers in real-time, improving response efficiency and reducing customer frustration.
Callan Schebella, Executive Vice President of Product Management at Five9, emphasized the goal of enabling customers to deliver exceptional experiences at every touchpoint with the help of AI. The company’s strategic approach to leveraging AI across the customer journey further solidifies its commitment to enhancing CX.
On the other hand, NICE Actimize has introduced its AI-powered employee monitoring solution, SURVEIL-X Behaviour, to help organizations assess employee conduct levels and identify potential risks. By offering a comprehensive behavioral profile of employees, financial services companies can now gain valuable insights into their workforce’s actions and behaviors, ultimately safeguarding their reputation and profitability.
Oracle has also made waves with its partnership with Syniverse, allowing customers to access the Syniverse Communication Gateway for personalized messaging solutions. This integration will enable businesses to engage with candidates more securely through SMS messaging, enhancing their recruitment process and building stronger connections with potential employees.
Last but not least, Calabrio has announced improved call recording capabilities with integration into Cisco’s Webex Calling solution. This all-in-one compliance recording solution promises reliable and scalable cloud-based call recording, empowering enterprises to analyze calls for improved business performance and efficiency.
With these exciting developments in the world of CX, companies now have the tools and technologies to elevate their customer experiences and drive business success. Stay tuned for more updates and innovations in the ever-evolving CX landscape.
