Five9 Introduces AI Knowledge to Enhance Customer Experience with AI-Powered Solutions
Are you looking to enhance your customer experience with the power of AI? Look no further than Five9 and their latest addition to the Five9 Genius AI Suite. This comprehensive suite offers a strategic approach to delivering fully customizable, AI-elevated CX across the customer journey.
The Four-Step Five9 Genius AI Process is designed to help companies quickly identify high-value AI use cases, implement and deploy them, and ultimately realize ROI sooner. With the support and guidance of Five9 experts, companies can create AI-powered CX journeys that offer more contextual and personalized interactions aligned with business goals.
The newest addition to the suite, Five9 AI Knowledge, addresses one of the biggest pain points in customer experience: quick access to answers for customer questions. By harnessing the power of GenAI, AI Knowledge provides real-time access to relevant answers using contextual data from an organization’s knowledge sources. This results in reduced hold times, customer frustration, and costs.
Callan Schebella, Executive Vice President of Product Management at Five9, emphasizes the potential of AI to improve customer experience. With the Five9 Genius AI product suite and a customer-centric process, Five9 aims to enable companies to deliver rich, insightful customer experiences at every touchpoint.
The Four-Step Five9 Genius AI Process includes Listen, Analyze, Tailor, and Apply. This methodology focuses on understanding customer engagement data, analyzing operational gaps, tailoring AI models with contextual data, and applying AI across the CX business.
Industry expert Maribel Lopez highlights the importance of a data-driven approach and comprehensive suite of AI-enabled products in transforming CX. Five9 AI Knowledge is set to be available in Q4 2024, with an opportunity to learn more at Five9 AI Day on September 12.
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