CEM Africa 2024 Conference: A Recap of Innovation and Excellence in Customer Experience
The CEM Africa 2024 conference was a gathering of over 600 customer experience professionals from 250 companies, all coming together to explore the latest advancements in CX and innovation. Held at the Century City Convention Centre from 30 July to 1 August, the event was a three-day extravaganza filled with insightful keynote addresses, engaging workshops, and valuable networking opportunities.
Key industry leaders such as Vusi Thembekwayo, Tim Mitchell, Ian Fuhr, and Simon Broadbent kicked off the conference with thought-provoking presentations that set the tone for the entire event. Their insights into the future of customer experience left a lasting impact on all attendees, sparking important conversations and inspiring new ideas.
The conference sponsors played a significant role in making the event a success. Companies like Nice, Zoom, Cisco, Decisioneering & Medallia, Genesys, and Rogerwilco delivered standout keynotes and workshops that delved deep into the transformative potential of AI in customer experience. Speakers like Laura Ball, Ahmad Zureiki, Ben Morris, and Francois Van Os shared valuable insights that resonated with the audience, making their contributions a highlight of the event.
One of the most exciting parts of the conference was the CX Awards Africa 2024, where the brightest minds in customer experience were recognized for their outstanding contributions. The awards ceremony celebrated innovation and excellence in the CX industry, showcasing the incredible talent and dedication of professionals in the field.
As the CEM Africa 2024 conference comes to a close, anticipation for next year’s event is already building. Mark your calendars for CEM Africa 2025, scheduled from 12 to 14 August. The success of this year’s conference, as highlighted by event director Terry Southam, has set the stage for an even more impactful and engaging event next year.
For more information on the CEM Africa conference series, visit the official website at https://wearevuka.com/retail/cem-africa/. Stay tuned for updates and announcements about next year’s event, and get ready to be a part of the future of customer experience innovation.
