Tech Mahindra Ltd. Partners with LivePerson Inc. to Transform Customer Engagement in Financial Services and Healthcare Industries

Tech Mahindra Ltd. is making waves in the customer engagement space with its recent partnership with LivePerson Inc., a leading digital customer conversations company. This collaboration is set to revolutionize customer interactions in the financial services and healthcare and life sciences industries.

By combining LivePerson’s cutting-edge conversational platform and artificial intelligence technology with Tech Mahindra Business Process Services’ extensive domain expertise, the partnership aims to address the unique challenges and opportunities within these sectors. The ultimate goal is to provide personalized customer experiences, ensure the security of sensitive data, and automate administrative tasks to free up time for more critical issues.

Birendra Sen, business head of business process services at Tech Mahindra, highlighted the significance of this partnership in driving digital innovation and improving operational efficiency for organizations. The integration of LivePerson’s technology with Tech Mahindra’s expertise will enable businesses to scale rapidly, deliver superior outcomes for customers and patients, and expedite time-to-market for customer service solutions.

In the healthcare industry, Tech Mahindra’s BPS will leverage LivePerson’s Conversational Cloud platform to help organizations reduce patient wait times, improve accessibility, streamline patient onboarding, and ensure data security. Similarly, in the financial services sector, the partnership aims to help institutions reduce operational costs, enhance security, and improve customer satisfaction through AI agents, authenticated messaging, and self-service capabilities.

Dan Sincavage, senior vice president of partnerships at LivePerson, emphasized the importance of meeting and exceeding customer expectations in the rapidly evolving digital landscape. Through this collaboration, businesses in the financial services and HLS industries can expect personalized, efficient, and secure conversational experiences across digital channels.

Overall, the partnership between Tech Mahindra and LivePerson signifies a significant step towards transforming customer engagement in key industries. With a focus on innovation, efficiency, and customer satisfaction, this collaboration is poised to drive meaningful change and deliver tangible benefits for businesses and their customers alike.