Yellow.ai Launches Analyze: AI-Powered Platform Reduces Ticket Volume and Boosts Containment Rates

Yellow.ai has just revolutionized the customer service industry with the launch of Analyze, a cutting-edge AI-powered platform that is set to transform the way businesses handle customer queries. Powered by an in-house LLM model, Analyze not only reduces ticket volume by 30% but also boosts containment rates by 10%, providing businesses with a comprehensive understanding of chatbot interaction quality.

In a recent survey conducted by Yellow.ai, it was found that over half of customer service professionals are looking to enhance their data analysis capabilities through AI adoption. This is where Analyze comes in, providing detailed insights into bot effectiveness, user satisfaction, conversation topics, and opportunities for improvement in bot interactions.

One of the key features of Analyze is its Next-Generation Self-Learning Loopback Technology, which enhances automation for voice and chat bots by continuously improving the bot’s ability to handle a broader range of customer queries without human intervention. This self-learning functionality feeds escalated customer queries back into the system to generate knowledge base articles, enriching the company’s knowledge base and improving the bot’s effectiveness in handling similar conversations in the future.

Additionally, Analyze offers strategic insights for topic clustering, conversation analysis for improved customer support, and sentiment analysis for higher user satisfaction. These features enable customer service teams to explore AI-generated topic clusters, access granular conversation-level reports, and categorize conversations as positive, negative, or neutral, providing deeper insights into resolution quality.

Businesses are already seeing the potential of Analyze, with Eric Hansen, Chief Information Officer of Waste Connections, praising the platform for its transformative capabilities in conversation intelligence. Yellow.ai CEO & Co-founder, Raghu Ravinutala, believes that Analyze represents a breakthrough in customer service analytics, giving businesses a significant edge in maximizing their ROI from AI-first automation.

With Analyze, businesses can expect to see a significant improvement in customer service automation, as the platform evolves with each interaction, becoming increasingly powerful and adept at meeting customer needs. It’s clear that Yellow.ai’s Analyze is set to revolutionize the customer service industry, providing businesses with the tools they need to elevate their customer experience and drive more effective automation.