Kapture CX Launches Self Serve 2.0: Revolutionizing Customer Service with AI-Powered Solutions
In today’s fast-paced world, customer service plays a crucial role in shaping the overall experience of consumers. With the rise of technology, companies are constantly looking for innovative ways to enhance customer service and provide a seamless experience. Kapture CX, India’s leading GenAI powered CX automation platform, has taken a significant step towards revolutionising customer service with the launch of Self Serve 2.0, an AI-powered customer self-service solution.
The introduction of Self Serve 2.0 marks a milestone in Kapture’s journey to deliver hyper-personalised customer experience by leveraging cutting-edge technology. This new solution aims to change the conventional self-serve options by making it more intelligent, conversational, and empathetic – ultimately making it more human. By empowering customers to resolve issues independently, Self Serve 2.0 helps reduce pressure on human agents, allowing them to focus on qualified opportunities and improve productivity.
Gaurav Juneja, CRO of Kapture CX, highlighted the company’s commitment to addressing evolving customer service issues through continuous innovation. With Self Serve 2.0, Kapture aims to set new benchmarks in customer support by providing customers with a more empathetic and personalised experience. Powered by vertical LLMs, the AI models behind Self Serve 2.0 boast industry-specific knowledge, enabling them to provide accurate and relevant responses across all customer segments.
One of the key features of Self Serve 2.0 is its seamless integration across all channels, including web, mobile app, and social media, ensuring a consistent customer experience. By leveraging customer data platforms and anticipatory AI, the platform can offer targeted solutions and predict potential issues, deflecting tickets altogether. The advanced AI conversational chatbots, voicebots, and Kapture bots provide streamlined resolution, enhanced efficiency, and a smooth human-like experience.
Kapture’s Self Serve 2.0 is a testament to the company’s innovative capacity and tech acumen, poised to revolutionise customer service with a focus on faster, efficient, and personalised experiences. By embracing the power of AI and automation, Kapture is paving the way for a new era of customer service that prioritises customer satisfaction and retention. With Self Serve 2.0, Kapture is setting new standards in customer support and redefining the future of customer experience.
