boost.ai Launches on Salesforce AppExchange, Offering Improved Engagement Opportunities for Customers

Boost.ai, a leading developer of conversational AI, has just announced a game-changing partnership with Salesforce AppExchange. This collaboration will empower boost.ai’s customers to deliver hyper-personalized customer experiences while operating at scale. With a generative-first approach to customer service, boost.ai is revolutionizing the way businesses engage with their customers.

One of the key highlights of this partnership is boost.ai’s impressive 90% resolution rate across all conversations. This statistic speaks volumes about the effectiveness of boost.ai’s technology in delivering exceptional customer service. By offering boost.ai’s technology on the Salesforce AppExchange, customers can now capitalize on intelligent automation through Salesforce Data Cloud. This integration will unlock the power of enterprise data, enabling businesses to deliver dynamic, personalized experiences without increasing their risk profile.

Jerry Haywood, CEO of boost.ai, emphasized the importance of risk and functionality when exploring AI solutions. With this new generative-hybrid solution within the Salesforce ecosystem, businesses can leverage a dynamic AI platform that aligns with even the most restrictive industries’ risk profiles. Customers will also benefit from new features like multilingual support, enhancing their AI-powered customer experience.

Alice Steinglass, Executive Vice President and General Manager, Platform at Salesforce, expressed excitement about boost.ai’s addition to the AppExchange. She highlighted how boost.ai accelerates business transformation by delivering scalable, AI-powered customer experiences. This partnership underscores Salesforce’s commitment to connecting customers with the right apps and experts to meet their business needs.

Boost.ai’s ISO/IEC 27001 certification and robust intent portfolio position them as a leader in the conversational AI space. With consistent resolution rates of 90%, boost.ai’s virtual agent supports enterprise customers across various industries, including banking, insurance, telecom, and retail. This partnership with Salesforce AppExchange further solidifies boost.ai’s reputation as a major player in the AI industry.

In conclusion, boost.ai’s collaboration with Salesforce AppExchange opens up new possibilities for businesses looking to enhance their customer engagement strategies. By leveraging the power of conversational AI and intelligent automation, companies can deliver personalized experiences at scale while mitigating risks. This partnership marks a significant milestone in the evolution of customer service and AI technology.