Sobot Launches Upgraded AI Agent for Enhanced Customer Service and Marketing Solutions
In today’s fast-paced business world, customer service, marketing enablement, and management capability are crucial components for any successful company. With the advancement of technology, companies are constantly looking for innovative solutions to improve these aspects of their business. One such solution that is making waves in the industry is the all-in-one contact center solution provided by Sobot.
Sobot, a leading contact center solution provider, is set to launch its upgraded AI Agent this September. This upgraded AI Agent promises to revolutionize customer service, marketing, and management capabilities for businesses. In preparation for this launch, Sobot conducted a closed beta test with a select group of existing customers, who were given exclusive access to the advanced features of the AI Agent.
Leo Chin, Vice President of Product at Sobot, expressed his excitement about the launch, stating that the upgraded AI Agent will extend its functionality beyond online text dialogue to include voice calling and email ticketing systems. This enhancement will provide businesses with a more comprehensive and efficient solution for customer interactions.
Sobot’s customer contact platform is built on a single AI system with three major components: customer service, marketing, and management. By integrating AI into these components, Sobot aims to significantly enhance the overall customer experience. The AI-powered chatbot and inbound voicebot can handle customer inquiries automatically, reducing the need for human intervention. On the marketing front, the AI-powered outbound voicebot can make targeted phone calls to customers, improving active marketing efforts. Additionally, the intelligent quality inspection feature automates quality control processes, making them more efficient and reliable.
The highlight of Sobot’s solution is the AI Agent, an AI-powered bot that can provide automated services and support for customers. With advanced capabilities in language understanding, logicality, and multilingual support, the AI Agent offers a more humanized communication experience for customers. It can also efficiently operate the knowledge base, reducing the workload for human agents.
Renogy, a multinational new energy company, has already witnessed significant improvements in customer service with Sobot’s AI Agent. By leveraging the AI Agent’s capabilities, Renogy saw a 35% increase in direct response rate, a 27% increase in response accuracy, and a 90% reduction in knowledge base operation workload.
While AI technology continues to advance, Sobot emphasizes the importance of human agents in customer service. The AI Agent is designed to assist, not replace, human agents, maximizing efficiency in customer experience improvement. Sobot is also developing additional AI roles, such as AI Copilot and AI Analyst, to further support human staff in their roles.
As businesses strive to enhance their customer service, marketing, and management capabilities, Sobot’s all-in-one contact center solution with its upgraded AI Agent is poised to be a game-changer in the industry. With a focus on improving customer experience and empowering human agents, Sobot is paving the way for a new era of customer service excellence.
