Sobot to Launch Upgraded AI Agent in September: Enhancing Customer Experience with AI Technology

Are you ready for the future of customer service? Sobot, a leading contact center solution provider, is set to launch its upgraded AI Agent this September, and the results are nothing short of impressive.

After months of closed beta testing with a select group of customers, Sobot’s AI Agent is now equipped with advanced features that go beyond traditional chatbots. With enhanced capabilities in AI settings, working processes, and more, the AI Agent will now support voice calling and email ticketing systems, revolutionizing the way businesses interact with their customers.

Sobot’s commitment to “All Customer Experience Embracing AI” is evident in the development of their AI-powered solutions. By integrating AI into their contact center solutions, Sobot aims to significantly enhance customer experience across various touchpoints. From customer service to marketing and management, Sobot’s AI-powered chatbots and voicebots are designed to streamline processes and improve efficiency.

But what sets Sobot’s AI Agent apart is its humanized communication and multilingual abilities. With better language understanding and logicality, the AI Agent can engage in natural and coherent dialogues with customers, making interactions more personalized. Additionally, its multilingual capabilities enable seamless support for international businesses, reducing the need for language-specific knowledge bases.

One company that has already witnessed the benefits of Sobot’s AI Agent is Renogy, a multinational new energy company. After struggling with low response rates and independent reception with their previous chatbot provider, Renogy turned to Sobot for a solution. With the AI Agent’s ability to learn from uploaded files and answer questions not included in the knowledge base, Renogy saw a significant increase in response rates and accuracy, as well as a drastic reduction in knowledge base operation workload.

While AI technology continues to advance, Sobot emphasizes that human agents will always play a crucial role in customer service. The AI Agent is designed to assist, not replace, human agents, maximizing efficiency in CX improvement by leveraging the strengths of both AI and human touch. As Sobot continues to explore the possibilities of AI, they are developing roles such as AI Copilot and AI Analyst to further support human staff in delivering exceptional customer service.

So, are you ready to embrace the future of customer service with Sobot’s AI Agent? Stay tuned for the official launch this September and witness the transformation of customer experience with AI technology.