Exploring the Convergence of Service, Sales, and Marketing in CX: A Discussion with Puzzel CEO Frederic Laziou

Are you a mid-market company looking to enhance your customer experience strategy? Look no further than our latest CX Trends video featuring David Dungay and Frederic Laziou, CEO of Puzzel. In this episode, we delve into the convergence of service, sales, and marketing, exploring the key challenges faced by mid-market companies in the CX space and how AI-enabled solutions can provide solutions.

One of the main topics of discussion is how AI tools can help mid-market organizations overcome obstacles in the customer experience realm. From streamlining processes to personalizing interactions, AI has the potential to revolutionize the way companies engage with their customers. But with so many options available, how can mid-market companies find the right AI tools for their specific needs?

Laziou offers valuable advice on what mid-market organizations should consider when searching for AI solutions. From understanding their unique requirements to evaluating the potential return on investment, he provides insights on how companies can make informed decisions when implementing AI technology.

Another important aspect covered in the video is how mid-market companies can balance the cost of AI implementation with the potential benefits it can bring to customer experience. Laziou discusses the importance of weighing the upfront investment against the long-term advantages of improved customer satisfaction and loyalty.

If you’re interested in learning more about the latest trends in customer experience, be sure to check out the rest of our CX Trends series. Click here to watch the full video and gain valuable insights into how AI is shaping the future of customer experience for mid-market companies.