Exploring the Impact of AI on Customer Journey with Paul Martin from Landis Technologies

In today’s fast-paced world, customer experience (CX) is more important than ever. Businesses are constantly looking for ways to improve their customer journey and provide a seamless experience for their clients. One way to achieve this is through the use of artificial intelligence (AI) technology.

Recently, CX Today’s Charlie Mitchell sat down with Paul Martin, an Account Executive at Landis Technologies, to discuss the role of AI in shaping the customer journey. Martin introduced the concept of an outcome-first approach to customer journey AI, emphasizing the importance of focusing on the end result when implementing AI solutions.

During the conversation, Martin shared several examples of how AI can be used in different aspects of the customer journey. From enhancing the Contact Center IVR to improving Customer Self-Service options, AI has the potential to revolutionize the way businesses interact with their customers. Martin also highlighted the importance of AI in managing the Waiting Experience, optimizing Live Agent Conversations, and streamlining Post-Contact Activities.

Implementing AI components into the customer journey may seem like a daunting task, but Martin provided valuable insight into the process. By starting with a clear understanding of the desired outcomes and leveraging the right technology, businesses can successfully integrate AI into their CX strategy. Looking towards the future, Martin shared his thoughts on the evolving landscape of customer journey AI and how businesses can stay ahead of the curve.

For more insights from Paul Martin, be sure to check out Landis Technologies’ YouTube channel @landiscomputer. And for additional examples of customer journey AI in action, visit https://landistechnologies.com/. Stay tuned for more updates on the latest trends in CX and AI technology.