Exploring the Intersection of AI and Customer-Centricity with CX Analyst Dr. Natalie Petouhoff
Are you a customer service professional looking to stay ahead of the curve in the ever-evolving world of AI technology? Look no further than CX Today’s recent interview with Dr. Natalie Petouhoff, a leading customer experience analyst, author, and consultant.
Broadcast live from CCW 2024 in Las Vegas, Dr. Petouhoff shares valuable insights on how customer service teams can effectively deploy AI while still maintaining a customer-centric approach. In this engaging discussion, she delves into the changing role of AI in customer experience, provides practical lessons for teams looking to enhance their AI proposition, and highlights an exemplary contact center with a stellar AI strategy in place.
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