Exploring Axos Bank’s AI Journey with Head of Centers of Excellence, Pallavi Walawalkar at CCW 2024 in Las Vegas

Are you curious about how artificial intelligence is transforming the customer experience landscape? Look no further than CX Today’s recent interview with Pallavi Walawalkar, Head of Centers of Excellence at Axos Bank. Hosted by Charlie Mitchell at CCW 2024 in Las Vegas, this insightful discussion delves into Axos Bank’s AI journey and explores key topics such as the AI + Human Maturity Model, AI & GenAI deployments, and the bank’s people strategy.

As one of the leading voices in the industry, Axos Bank’s approach to AI implementation offers valuable insights for businesses looking to enhance their customer experience strategies. By leveraging the power of AI technologies alongside human expertise, Axos Bank has been able to drive innovation, improve operational efficiency, and deliver personalized experiences to their customers.

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