Oracle Unveils New AI Capabilities in Oracle Fusion Cloud Customer Experience to Accelerate Deal Cycles and Enhance Customer Satisfaction
Are you looking to boost your sales and customer satisfaction? Oracle has just unveiled new artificial intelligence (AI) capabilities within Oracle Fusion Cloud Customer Experience (CX) that can help you do just that. These new AI capabilities are designed to automate time-consuming tasks and enable front office professionals to target, engage, and serve buyers more effectively.
Katrina Gosek, VP of product strategy at Oracle Cloud CX, believes that AI has the potential to enhance user experiences in customer service, sales, and marketing. With these new AI capabilities, organisations can enhance customer satisfaction, drive more sales, and automate processes to free up time for more meaningful tasks.
Built on Oracle Cloud Infrastructure (OCI) and leveraging its leading AI services, Oracle supports over 50 generative AI use cases embedded within the Oracle Fusion Cloud Applications Suite. These AI capabilities are designed to respect customers’ enterprise data, privacy, and security, ensuring that customer data is not shared with large language model providers or other customers.
The new AI capabilities in Oracle Cloud CX include features such as Gen AI Assisted Answer Generation, Assisted Scheduling for Field Service, Opportunity Identification, Gen AI Assisted Authoring for Marketing and Sales, and Seller Engagement Recommendations. These capabilities are designed to help service agents, field service technicians, marketers, and sellers improve productivity, customer response times, and overall customer satisfaction.
Aly Pinder, research vice president at IDC, highlights the importance of automating parts of service to free up time for more complex tasks that require human intervention. The latest updates to Oracle Service demonstrate how AI and machine learning models can improve customer experiences and create efficiencies for service workers.
If you’re interested in learning more about how leading global brands are leveraging AI in customer experience, consider attending the Digital Marketing World Forum (#DMWF) events in Europe, London, North America, and Singapore.
With Oracle’s new AI capabilities in Oracle Fusion Cloud CX, organisations can accelerate deal cycles, improve customer satisfaction, and drive more sales. Don’t miss out on the opportunity to leverage AI to enhance your customer experience and boost your bottom line.
