Kore.ai Expands Reach with XO Automation and Contact Centre AI Solutions Now Available in AWS Marketplace
Kore.ai, a leader in AI solutions, has recently announced that its XO Automation and Contact Centre AI solutions will now be available in the AWS Marketplace. This move is set to expose Kore.ai’s cutting-edge technology to a wider audience and simplify the purchase and management process for both AWS and Kore.ai customers.
In a statement, Kore.ai CEO and Founder Raj Koneru highlighted the importance of making advanced AI-powered solutions accessible to every AWS customer. He emphasized how Kore.ai’s expertise in conversational and generative AI (GenAI) can help businesses achieve transformative results.
Let’s delve deeper into the two solutions that AWS customers can now access in the Marketplace:
XO Automation AI leverages LLM and GenAI technology with a no-code interface to help enterprises design, build, and manage AI chatbots for automating customer interactions across various channels. It supports omnichannel, multilingual experiences and features advanced capabilities like Retrieval Augmented Generation (RAG) and multi-engine NLU.
The Contact Centre AI solution aims to enhance customer service by analyzing conversations, automating tasks, and delivering personalized experiences. Integrated with the XO Platform, it automates interactions, reduces wait times, and provides real-time guidance to agents.
This announcement comes on the heels of several other significant updates from Kore.ai, including the launch of XO Express for smaller businesses and the introduction of GALE, an industry-first GenAI platform. These releases underscore Kore.ai’s commitment to innovation and making AI accessible to businesses of all sizes.
With the availability of XO Automation and Contact Centre AI solutions in the AWS Marketplace, customers can now leverage Kore.ai’s advanced AI capabilities to drive business outcomes and enhance customer experiences. Stay tuned for more updates from Kore.ai as they continue to push the boundaries of AI technology.
