“Elevating Customer Experiences: Strategies and Insights for Success”
In today’s fast-paced and competitive online business landscape, customer experience (CX) has become a key differentiator for brands looking to attract and retain customers. With the advancements in technology like AI and data analytics, businesses have more tools than ever to understand and anticipate customer needs. However, many organizations struggle with effectively integrating these tools into their CX strategy, hindering their ability to create a truly customer-centric culture.
The importance of a solid CX strategy cannot be overstated, as evidenced by the fact that over 80% of business leaders are prioritizing CX initiatives, according to Forrester. This focus on CX reflects the growing recognition that a positive customer experience can set a brand apart in a crowded market.
If you’re looking to gain insights into designing effective CX strategies, you won’t want to miss the upcoming virtual summit hosted by BrightTALK and TechTarget Editorial. The “Elevating Customer Experiences to Create Impact” summit, taking place on Sept. 10-11, will feature thought leaders from various industries sharing their expertise on CX strategies.
Some of the speakers at the summit include Robin Gareiss, CEO of Metrigy, Trish Wethman, chief customer officer at Best Egg, Heidi Geilke, a seasoned consultant, Brian Cantor, managing director, digital at Customer Management Practice, and Roy Atkinson, CEO and principal advisor of Clifton Butterfield. These experts will cover key themes such as customer-centric innovation, overcoming resistance to change, the role of AI in customer engagement, and loyalty building in the age of AI.
By attending this summit, you’ll gain valuable insights into how to leverage data and technology for personalized strategies that drive growth, effective change management strategies for transforming customer service, the strategic use of AI for customer loyalty, and best practices for thriving in the digital age.
Don’t miss out on this opportunity to enhance your CX strategy and gain a competitive edge in the market. Register now for the “Elevating Customer Experiences to Create Impact” summit and take your customer relationships to the next level.
