Exploring AI’s Impact on Customer Experience at the ISG Digital Business Summit

Leaders from Airbus, Swiss Re, Roche, and More to Headline ISG Digital Business Summit in Frankfurt

Are you ready to dive into the world of emerging technologies and digital innovation? The ISG Digital Business Summit DACH is back for its third annual event on October 7–8 in Frankfurt, and it’s set to be a gathering of some of the brightest minds in the industry.

Leaders from top companies like Airbus, Swiss Re, Roche, and more will be coming together to discuss their plans and expectations for AI and other emerging technologies. Hosted by Information Services Group (ISG), this event will provide insights into how these technologies can improve customer and employee experiences, as well as drive growth for businesses.

With recent research showing that enterprises are less satisfied with their AI and automation engagements compared to other technology-based services, the summit will address the challenges and opportunities that come with adopting these technologies. From AI and machine learning to sustainability and new business models, the event will explore the latest trends shaping the digital business landscape.

Keynote speakers like Zdravko Mladenov from Post Office Group and panelists from companies like Roche and VML will share their insights on digital business market trends and the transformative potential of technology. Additionally, expert-led sessions will cover topics such as AI ethics, streamlining digital infrastructure, and building a culture of service excellence.

Day two of the event will feature discussions on new AI-centric business models and the promise of Generative AI, led by industry experts from Airbus and Swiss Re. Attendees can also look forward to entrepreneurs pitching their business innovations in the ISG Startup Challenge.

As companies continue to invest in AI for competitive advantage, the summit aims to provide guidance and strong partnerships to help businesses succeed in their digital transformation journey. With sponsors like Accenture and Unisys, as well as media partners like CIOInsights and HRM Outlook, the event promises to be a hub of knowledge and networking opportunities.

If you’re interested in learning more about the ISG Digital Business Summit and how emerging technologies are shaping the future of business, visit the event website for registration and additional information. Don’t miss out on this opportunity to connect with industry leaders and gain valuable insights into the world of digital innovation.

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