Exploring Generative AI Use Cases in Quality Assurance with MiaRec: A CX Today Interview

Are you looking to revolutionize your contact center’s quality assurance process? Look no further than MiaRec’s AutoQA with generative AI (GenAI). In a recent episode of CX Today, host Charlie Mitchell sits down with John Ortiz, Technology Sales Manager at MiaRec, to delve into the world of contact center Auto-QA and explore three exciting use cases for GenAI in quality assurance.

The first use case discussed is the Additional Context Window, which provides agents with valuable context during customer interactions, leading to more personalized and efficient service. Next up is the AI Prompt Designer, a tool that helps create customized prompts for agents based on specific scenarios, ensuring consistent and effective communication.

Lastly, Ortiz and Mitchell explore LLM-based Sentiment Analysis, a feature that uses advanced language models to analyze customer sentiment and provide insights for improving customer satisfaction. Each use case is brought to life with a quick video demonstration, showcasing the power and potential of MiaRec’s AutoQA solution.

If you’re intrigued and want to learn more about MiaRec AutoQA, be sure to visit their website for additional information. And if you enjoyed the content in this episode, don’t forget to subscribe to CX Today’s YouTube channel for more insightful discussions and demonstrations.

Join the conversation on Twitter and LinkedIn to stay updated on the latest trends and innovations in customer experience. With MiaRec’s AutoQA and GenAI leading the way, the future of quality assurance in contact centers looks brighter than ever.