Avaya Introduces New Bundles for On-Premise Experience Platform Customers
Avaya, a leading provider of communication solutions, has recently announced the release of two new bundles for its on-premise Avaya Experience Platform (AXP) customers. These bundles are designed to offer customers new AI and public cloud capabilities while allowing them to maintain their core contact center platforms on-premise.
The first bundle, AXP Essentials, serves as a starting point for Avaya customers to enhance their existing infrastructure. It includes features such as noise removal, real-time transcription, agent-assist capabilities, a unified desktop, advanced workflow integrations, and connectors to popular CRM systems like Salesforce, ServiceNow, and Microsoft Dynamics. Additionally, journey orchestration tools and an open framework for integrating third-party virtual agents are also part of this package.
On the other hand, the second bundle, AXP Advanced, builds upon the offerings of AXP Essentials by providing additional digital channels and an omnichannel experience. Both bundles are priced competitively, with AXP Essentials available for USD 119 per user per month and AXP Advanced for USD 169 per user per month.
Avaya’s Chief Product Officer, Omar Javaid, emphasized the simplicity and power of these new solution packages, stating that they enable customers to unlock innovation and enhance customer experiences without disrupting their existing operations. The flexibility of these bundles allows customers to choose the best-fit package and easily integrate it into their current infrastructure.
In addition to the core offerings of the bundles, Avaya customers have the option to add on various features such as a unified communications platform, proactive outreach solution, conversational analytics capabilities, and workforce engagement management tools. Avaya also boasts a wide range of third-party integrations, including partnerships with companies like Afiniti, LivePerson, Zoom, and RingCentral.
This latest announcement from Avaya marks a significant step in 2024 as the company focuses on empowering on-premise operations with AI capabilities and defying industry trends towards cloud-based solutions. By providing a migration strategy that prioritizes customer-driven and dictated migration over forced deprecation dates, Avaya sets itself apart from competitors who have faced criticism for their cloud-centric approaches.
Overall, Avaya’s commitment to innovation without disruption and continued support for on-premise contact centers reassures customers of the company’s dedication to meeting their evolving needs. As businesses increasingly adopt hybrid architectures that combine on-premise and cloud technologies, Avaya’s new bundles offer a strategic and practical solution for enhancing customer experiences and driving business growth.
