New Survey Data Released: 2024 CX Leaders Trends & Insights
Are you curious about the latest consumer trends and how they are shaping the customer experience landscape? Well, look no further because a new survey data release from Execs in the Know has just been announced, shedding light on emerging consumer trends that are influencing the way businesses interact with their customers.
The research paper, titled "2024 CX Leaders Trends & Insights: Consumer Edition," is a collaboration between Execs in the Know and ACT (Advanced Call Center Technologies, LLC), a total experience innovator and customer experience leader. This comprehensive report is based on new survey data from over 500 consumers and insights from senior CX leaders, providing valuable insights into the challenges and opportunities facing customer care executives today.
Inside the paper, readers will uncover the biggest customer care challenges, shifting consumer preferences, the impact of positive experiences on brand loyalty, the role of self-help and AI technologies, expectations for live agents vs. AI, and strategies for reducing customer frustration. These insights empower businesses to refine their customer service strategies and adopt the right technologies to meet changing consumer demands.
To download your copy of the research paper and learn more about the emerging consumer trends shaping the customer experience landscape, visit the landing page: https://www.acttoday.com/blog/total-experience-2024/.
About ACT:
ACT is a U.S.-based business process outsourcing provider and global leader in customer care. With over 27 years of experience, ACT helps partners drive growth and brand loyalty by providing amazing experiences across every touchpoint and channel of the customer journey. As a 100% employee-owned company, ACT places Employee Experience at the center of its business strategy, ensuring that engaged employees deliver the best customer outcomes.
Stay ahead of the curve and gain valuable insights into the emerging consumer trends by downloading the research paper today. Source: ACT.