ibex to Lead AI Innovation Roundtable at Premier CX Event

Are you ready to dive into the world of AI in customer experience? ibex, a leading global provider of business process outsourcing and AI-powered customer engagement technology solutions, is set to lead a roundtable discussion at the CCW Executive Exchange 2024 in Phoenix. This event, taking place from November 13-15, will focus on the transformative impact of AI on customer experience.

ibex will be showcasing its Wave iX, an AI-driven customer experience solution suite that includes AgentAI, CustomerAI, and InsightsAI. With 31 global facilities and approximately 31,000 employees, ibex manages nearly 175 million customer interactions annually and generates over $2.2 billion in lifetime customer revenue each year.

The roundtable discussion, titled ‘Hype Vs. Reality: The AI Wave, and The Best Next Move for CX Leaders,’ will explore how organizations are leveraging AI to enhance customer interactions, improve operational efficiency, and drive business growth. Participants will gain practical insights into AI implementation strategies, best practices for combining human expertise with AI capabilities, and methods for measuring AI’s impact on customer satisfaction and business outcomes.

ibex’s innovative approach to customer experience, coupled with its cutting-edge AI technology, is reshaping the way businesses engage with their customers. By attending the CCW Executive Exchange, industry leaders will have the opportunity to learn from ibex’s CX experts and discover the latest technologies that can improve customer interactions, contact center performance, and client outcomes while reducing operating costs.

Don’t miss out on this exciting opportunity to learn more about AI in customer experience and how ibex is leading the way in transforming the customer experience landscape. Stay tuned for updates from the event and get ready to take your CX strategy to the next level with AI-powered solutions from ibex.