InMoment Unveils AI-Powered Active Listening Agents: A Game-Changer for Customer Feedback
InMoment’s latest announcement of the general availability of its AI-powered Active Listening Agents is set to revolutionize the way companies collect and analyze customer feedback. By utilizing context-aware generative AI and configurable capabilities, the revamped Active Listening feature aims to provide a more sophisticated feedback collection experience that can uncover deeper insights.
One of the key benefits of the Active Listening Agents is their ability to prompt follow-up questions in real time, encouraging users to provide more detailed responses. This not only increases the likelihood of receiving actionable feedback but also helps identify more topics for improvement through text analytics models.
In a study conducted by InMoment, it was found that AI-powered Active Listening led to a 2.4x increase in actionable feedback from respondents. Customers were also more likely to share insights about their intent, leading to more opportunities for proactive engagement. Additionally, the technology increased word count by 70% per question, revealing more details for personalized actions while reducing survey fatigue.
This latest release from InMoment comes on the heels of their integration of ChatGPT into their XI Platform earlier this year. The ChatGPT-powered Smart Summary Generator allows businesses to automatically summarize large volumes of customer feedback, making it easier to identify key issues and trends. This new technology further enhances text analytics models and improves the overall customer feedback analysis process.
Overall, InMoment’s AI-powered Active Listening Agents are poised to revitalize the customer survey and feedback process by providing a more engaging and insightful experience for both customers and businesses. With the ability to uncover deeper insights and drive meaningful change, this technology is set to play a crucial role in helping brands improve experiences and build lasting loyalty.
