Exploring Contact Center AI: A Beginner’s Discussion with Industry Experts

Contact center AI is a hot topic in the customer service industry, and for good reason. In a world where customer expectations are constantly evolving, businesses need to stay ahead of the curve to provide exceptional service. That’s why CX Today’s Charlie Mitchell sat down with industry experts Anders Ruge and Martin Hill Wilson to discuss the ins and outs of contact center AI.

During the conversation, Ruge and Wilson delve into the many AI use cases beyond customer-facing bots. They explore how bots have evolved over the past five to ten years, highlighting the advancements that have made them more efficient and effective than ever before. If you’re wondering where to start with contact center AI, this video is a must-watch.

One of the highlights of the discussion is Ruge’s demo of a contact center bot. This demo brings to life just how simple it now is to deploy this technology, showcasing the potential for businesses to streamline their customer service operations and improve the overall customer experience. To see the complete demo, head over to Puzzel’s website.

If you’re hungry for more content like this, be sure to subscribe to CX Today’s YouTube channel. And don’t forget to join the conversation on their Twitter and LinkedIn pages. Stay informed, stay engaged, and stay ahead of the curve with contact center AI.