Freshworks Launches Freddy AI Agent for Exceptional Customer and Employee Experiences

Are you looking to revolutionize your customer service and IT support operations? Look no further than Freshworks Inc.’s latest innovation – Freddy AI Agent. This new generation of autonomous service agents is designed to deliver exceptional customer experiences and streamline employee support processes.

With the ability to autonomously resolve an average of 45% of service requests in customer support and 40% in IT, Freddy AI Agent is changing the game for organizations looking to accelerate their service capabilities. What’s more, Gartner predicts that by 2028, 33% of enterprise software applications will include agentic AI, enabling 15% of day-to-day work decisions to be made autonomously.

The impact of AI on customer service and IT support is becoming more noticeable than ever before, with Freshworks leading the charge in providing uncomplicated, AI-powered solutions. Freddy AI Agent can be deployed in minutes without the need for code or consultants, making it a hassle-free solution for organizations of all sizes.

Companies like Bchex, Porsche eBike, Hobbycraft, and Live Oak Bank are already reaping the benefits of integrating Freddy AI Agent with Freshdesk and Freshservice. The productivity and efficiency gains they have experienced are unlocking higher-value work and showcasing how AI is becoming a driver of business outcomes across industries.

But it’s not just about improving customer experiences – Freddy AI Agent is also transforming the employee experience. By providing personalized, near-real-time support for IT teams, employees can resolve issues seamlessly without the need for lengthy ticket processes or wait times. This results in more efficient IT operations, productive teams, and an overall improved employee experience.

Freshworks Chief Technology Officer, Murali Swaminathan, believes that we are only scratching the surface of the positive impact agentic AI can have on the workplace. From advisor to active problem-solver, AI agents like Freddy are poised to handle a growing percentage of daily requests and help employees work more effectively.

If you’re ready to take your customer service and IT support to the next level, consider integrating Freddy AI Agent into your operations. With its platform-agnostic approach and cutting-edge technology, Freddy AI Agent is set to revolutionize the way organizations deliver exceptional customer and employee experiences. Visit the Freshworks website to learn more and sign up for beta testing today.