Interview with Avaya CEO Patrick Dennis: The Future of AI and Customer Experience
In the fast-paced world of customer experience (CX) technology, staying ahead of the curve is essential. That’s why CX Today’s David Dungay recently sat down with Patrick Dennis, the CEO of Avaya, to discuss the company’s vision for the future and the challenges and opportunities that lie ahead.
Dennis, who comes from a private equity background, brings a fresh perspective to his new role at Avaya. In the interview, he shares his insights on a range of topics, including the company’s vision for the next stage of its journey. As Avaya continues to innovate and evolve, Dennis is focused on driving growth and delivering value to customers.
One of the key areas of discussion in the interview is the role of artificial intelligence (AI) in the customer experience space. Dennis highlights the importance of customers being able to measure the return on investment (ROI) from their AI investments. With AI becoming increasingly prevalent in CX technology, it’s crucial for organizations to understand how to leverage these tools effectively.
However, Dennis also acknowledges the disconnect between the promise of AI and the reality. While AI has the potential to revolutionize the way companies interact with their customers, there are still challenges to overcome. From data privacy concerns to ethical considerations, organizations must navigate a complex landscape to fully realize the benefits of AI.
Overall, the interview with Patrick Dennis provides valuable insights into the future of Avaya and the broader CX technology industry. As organizations continue to prioritize customer experience and digital transformation, staying informed and adaptable is key. To stay up to date on the latest trends and developments in CX technology, be sure to subscribe to CX Today’s YouTube channel and join the conversation on Twitter and LinkedIn. With the right tools and strategies in place, organizations can thrive in the ever-changing world of customer experience.
