Mitel Unveils New AI-Powered Customer Experience Platform, Mitel CX

In today’s digital era, customer expectations are higher than ever before. Businesses are constantly looking for ways to enhance their customer engagement processes and exceed the expectations of their consumers. Mitel, a global leader in business communications, has recently announced its new AI-powered customer experience (CX) management platform, Mitel CX, designed to help organizations do just that.

The new platform takes customer experience beyond the traditional contact center by offering a holistic approach to customer engagement. It supports omnichannel customer interactions, including voice, video, chat, and social, allowing businesses to meet customers where they are, across any channel. Mitel CX seamlessly integrates with Mitel’s unified communications solutions, extending CX capabilities to all employees and improving collaboration between back-office and frontline teams.

One of the key features of Mitel CX is its customizable workflow automation, which allows CX managers to design AI-enhanced workflows without requiring specialized skills. The platform also offers GenAI Virtual Agents, intelligent analytics, agent empowerment tools, omnichannel engagement capabilities, flexible integrations, and experienced service teams to provide a truly unique customer engagement experience.

Experts across the industry have highlighted the importance of AI and automation in delivering a superior customer experience. Mitel CX’s practical integration of AI capabilities ensures that organizations can keep pace with consumer demands and drive loyalty and long-term growth. The platform leverages a broad ecosystem of AI technology partners to provide organizations with maximum flexibility in how they can use AI to improve operations.

Mitel CX also presents a significant opportunity for Mitel’s channel partners, who will play a key role in consulting and supporting customers as they evolve their CX environments. Partners who add the in-demand CX capabilities to their portfolios will be well-positioned to improve customer retention, wallet share, and new revenue growth.

Overall, Mitel CX is set to revolutionize the way organizations approach customer engagement and drive meaningful interactions with their customers. With its flexible AI capabilities and focus on enhancing the customer experience, Mitel CX is a game-changer for businesses looking to stay competitive in today’s digital landscape.