Expert Tips for Success: How to Prepare Your CX Organization for the Busy Season
Lindsay Fifield – Director of Customer Success at Forethought
Lindsay Fifield: Leading the Way in Customer Success at Forethought
In the fast-paced world of customer success, having a leader who is dedicated,...
Essential Features, Trends, and Providers of CCaaS Platforms
Exploring the Evolution of CCaaS Platforms: Insights from Industry Experts
The world of Contact Center as a Service (CCaaS) platforms is rapidly evolving, with providers constantly introducing new features and innovations...
Alinta Energy prioritizes customer experience with tech and strategy overhaul, reshapes functions, listens to...
Rethinking Measurement and Customer Experience at Alinta
In the ever-evolving world of customer experience (CX), measurement is a crucial aspect that requires constant reevaluation and innovation. Many organizations, like Alinta, are...
Implementing AI in Retail Order Management: The Best Practices to Follow Today
Navigating the Complexities of Retail Inventory Management with AI and ML Models
In today’s highly competitive global retail environment, brands must be able to anticipate customer needs, optimize order promising and...
RingCentral and Verint Collaborate to Provide AI-Powered Workforce Engagement Management and CX Automation to...
RingCentral, Inc. and Verint® Announce Strategic Partnership for Enhanced Customer Experience Solutions
The partnership between RingCentral, Inc. and Verint® is set to revolutionize the customer experience landscape. In a recent announcement,...
The Battle for B2B Customer Experience: AI vs. Human Interaction
The Future of B2B Customer Experience: Balancing Technology and Human Touch
In today’s fast-paced business world, customer experience (CX) is more important than ever. With competition at an all-time high and...
2030 Vision: Customer-Centric Strategies Enhanced by Technology Will Lead to Success
The Future of Work: How AI and Unified Platforms are Transforming Customer Experience
AI and Customer Experience: The Future of Work
In today’s fast-paced business world, AI and customer experience (CX) are...
Is Speech-to-Text AI Secure? – CX Today
Addressing Security Concerns in AI-Powered Speech Recognition: A Look at Best Practices and Measures
In today’s rapidly evolving technological landscape, artificial intelligence (AI) has become a powerful tool for organizations looking...
10 Top Strategies for Enhancing the Customer Experience through Digitalization (2024)
Strategies for Digitizing Customer Experience: Tools and Techniques for Growth
In today’s digital age, customer experience (CX) is more important than ever. Around 73% of customers base their buying decisions on...
11 Key Content Marketing Trends You Should Be Aware Of
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Zendesk launches new AI customer experience capabilities
Zendesk Introduces AI-Powered Innovations for Customer Service Platform
In today's fast-paced world, customer service is more important than ever. With customers expecting quick and personalized...
