Twilio Partners with OpenAI to Enhance Conversational AI Features
Twilio Integrates OpenAI's Realtime API for Enhanced Customer Experiences
Twilio, a leading Communications Platform as a Service (CPaaS) provider, has recently announced the integration of the new Realtime API from OpenAI into...
CEO of Salesforce Unveils Company’s ‘Next Major Evolution’
Salesforce CEO Announces Shift Towards Autonomous AI Agents: Introducing Agentforce
The tech world is abuzz with the latest announcement from Salesforce's CEO, Marc Benioff, about the company's shift towards autonomous AI agents....
Avaya Introduces Two AI-Driven Packages for On-Premise Contact Centers
Avaya Introduces New Bundles for On-Premise Experience Platform Customers
Avaya, a leading provider of communication solutions, has recently announced the release of two new bundles for its on-premise Avaya Experience Platform (AXP)...
Utilizing Data and AI for Intent-Based Customer Experience: A Look at T-Mobile US
T-Mobile US Partners with OpenAI to Deliver Predictive Customer Experiences
Overall, T-Mobile US is making significant strides in leveraging AI technology to enhance the customer experience and streamline operations. By partnering with...
Expert Says AI Can Enhance Customer Experience and Quality Assurance Without Eliminating Jobs
The Future of AI in Business and Digital Testing: Addressing Concerns and Embracing Collaboration
In today's rapidly evolving digital landscape, the integration of artificial intelligence (AI) in business processes has become a...
Five9’s AI Summaries Solution: A Runaway Success in Customer Experience (Big CX Update 2024)
Exploring the Latest in CX with Five9's Chief Technology Officer and Head of AI
Are you curious about the latest trends in customer experience technology? Look no further than our latest episode...
AI-Powered Triumph at SAP CX LIVE 2024
Celebrating Customer Success: Highlights from SAP Customer Experience LIVE 2024
Are you ready to revolutionize your customer experience with AI innovation? Look no further than SAP Customer Experience LIVE event, where over...
Oracle Introduces Comprehensive CX Management Solution to Increase Revenue
Oracle Launches New All-In-One Customer Experience Management Solution: Oracle Communications Digital Business Experience
Oracle's latest announcement of the general availability of the Oracle Communications Digital Business Experience is set to revolutionize the...
Taking a Deeper Dive into the Major Salesforce-Workday Announcement – CX Today
Exploring the Big Salesforce-Workday Announcement: A Closer Look in CX Today
The Big Salesforce-Workday Announcement: A Closer Look
In the world of business technology, partnerships and collaborations are key to staying ahead of...
Deepening Partnership Between Verint and Five9 to Enhance Customer Experience with AI Technology
Verint® and Five9 Announce Native Cloud-to-Cloud Platform Integration and Seamless Support for Customers
In today's fast-paced business world, customer experience is key to success. That's why the recent announcement of a deeper...
New
Revolutionizing the Customer Experience with a Game-Changing Solution
The Transformative Power of Generative AI in Customer Experience (CX) Strategy
In today's digital age, customer experience (CX) has become a key differentiator for businesses...
